Sizing and fit
How do I find the right size?
Each product page includes a size guide with fit notes. We recommend checking these before ordering, as the fit may vary slightly between different styles. We have also listed the sizes our models are wearing, including their measurements, to help you assess.
What should I do if I am between sizes?
This depends on how you prefer the garment to fit. Choose the smaller size for a closer fit or the larger size for a more relaxed feel. Each product has detailed descriptions to help you make your decision.
Are your products true to size?
Where a style is intentionally oversized, fitted or cropped, we will make this clear on the product page.
How should I care for my Antidote clothing?
Always follow the care label inside the garment. In general, we recommend washing at a low temperature with similar colours, avoiding fabric softener and allowing garments to air dry. This helps protect the fit, colour and performance of the fabric. If you continue to look after your piece, it will continue to look after you.
Orders and payment
Which payment methods do you accept?
We accept major debit and credit cards, including Amex. We also accept additional payment options displayed at checkout, including Klarna, PayPal, Apple Pay and Google Pay.
All payments are processed securely.
Can I change or cancel my order?
We begin processing orders quickly, so changes are not always possible. You are able to change your order within 30 minutes of purchase. Please contact us at breathe@findyourantidote.com if you have a problem and we will see what is possible. If the order has already entered the fulfilment process, you may need to return it after delivery.
Can I change my delivery address after ordering?
Please log in to edit your order immediately after your purchase, where you will be able to edit your delivery address. You have 30 minutes after your purchase to edit it. We will do our best to amend it, but we cannot guarantee changes once an order has been processed or dispatched.
Why has my payment been declined?
Payments may be declined by your bank or payment provider for several reasons. Please check that your billing details are correct and contact your provider if the problem continues. You can also try another payment method.
How do I use a promotional code?
Enter your promotional code in the discount field at checkout. Only one code may be used per order unless stated otherwise. Promotional codes cannot be applied after an order has been placed.
Delivery
Where do you deliver?
We currently deliver to the United Kingdom and selected international destinations upon request. If you require non UK delivery, please contact us at breathe@findyourantidote.com. Available destinations and delivery charges will be shown at checkout.
How much does delivery cost?
Standard UK delivery is £3.95 but free on orders over £75. Other delivery options and international charges, where available, will be calculated at checkout.
How long will my order take to arrive?
Orders are normally processed within one working day. Estimated delivery times are:
- UK standard delivery: 3-5 working days
- UK express delivery: 2 working days
- International delivery: 10 working days
Delivery times are estimates and may be longer during launches, promotional periods and public holidays.
How can I track my order?
We will send you a dispatch confirmation containing tracking information once your order leaves our fulfilment centre. Tracking may take a short time to become active after the email or message is sent. Please follow the links in the email, which will take you to the relevant courier.
What should I do if my order has not arrived?
First, check the tracking link in your dispatch confirmation. If the parcel is showing as delivered but you cannot locate it, or it has not arrived within the expected delivery period, please contact us at breathe@findyourantidote.com with your order number and we will do our best to locate it.
Will pre-order items be sent separately?
If your order contains a pre-order item, in-stock products will be dispatched separately. The expected dispatch date will be shown on the relevant product page.
Returns and refunds
What is your returns policy?
We hope you love your Antidote order, but if something is not right, eligible items may be returned within 30 days of delivery.
Items must be unworn, unwashed and returned in their original condition with all labels and tags attached. Please see our full Returns Policy for instructions and exclusions. Your statutory rights are unaffected.
How do I make a return?
We are sorry to hear you want to make a return. To start a return, visit our Returns Portal and enter your order details. Follow the instructions to select the item being returned and generate your return documentation.
Do you offer exchanges?
We offer exchanges through our online returns portal, subject to stock availability. Please click here to start your exchange.
Are returns free?
As part of our commitment to do our bit for the world around us, we are introducing a £1.90 fee at checkout, which makes your return free if you end up making one. If you do not opt in, you will be charged for your return. It is there to encourage sustainable choices.
When will I receive my refund?
Once your return has been received and inspected, we aim to process the refund within five working days. Your bank or payment provider may then take additional time to credit the funds to your account.
You can choose a refund to your original payment method or credit on a gift card, which can be used for your next purchase with us.
Can I return a sale item?
Unless an item is marked as final sale, eligible sale items may be returned in accordance with our Returns Policy. Final-sale items cannot be returned unless they are faulty or your statutory rights apply.
What items are non-returnable?
The majority of our accessories cannot be returned.
What if my item is faulty, damaged or incorrect?
We are sorry if there is a problem with your order. Please contact us at breathe@findyourantidote.com as soon as possible, providing your order number and photographs of the item and packaging. We will arrange an appropriate replacement, repair or refund.